The same process applies in all nine markets, and it is deliberately short. You leave a name and a phone
number — nothing else, and no card details anywhere on this site. A consultant then calls back in the
language of your country to confirm the address, how many packs you want and what delivery costs. You pay when
the parcel is in your hands.
That confirmation call is not a formality; it is the step where the things this site deliberately does not
publish get settled. Delivery cost depends on the country and the carrier, and any figure
printed here would be wrong within a season. The same goes for how many packs are available at the promotional
price — that is agreed on the phone rather than pre-selected for you in a basket.
| Step | What happens | What it costs you |
| 1. The form | Name and phone number, submitted on a country page. | Nothing. No prepayment, no card. |
| 2. The call | A consultant confirms address, quantity and delivery cost in your language. | Nothing. You can decline at this point. |
| 3. Delivery | Courier to an address or a pickup point, depending on the market. | Product price plus the delivery agreed on the call. |
Call-centre hours are 08:00–22:00 on weekdays and 09:00–22:00 at weekends, local
time, in every market. If the line is busy the consultant tries again the same day.
Why they are not in pharmacies
This is the question we get most often, and it deserves a straight answer rather than a slogan. A pharmacy chain
does not pick products individually — it buys through wholesalers under framework agreements that supply hundreds
of branches at once. Getting a line into that system means an importer, a wholesaler, a chain buyer and a
shelf-space negotiation, each with a margin, before anything reaches a customer.
For a single cosmetic line across nine relatively small markets, that structure is disproportionate. Direct
distribution replaces it with one step and one phone call. It is worth being explicit that this is a
supply-chain decision, not a quality claim in either direction — being on a pharmacy shelf is a
commercial arrangement, not a certificate. The where to buy page goes through this in
detail, chain by chain.